At Loumeo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
Returns You have 14 days from the date of delivery to return your item. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags attached.
How to Return To initiate a return, please contact us at info@loumeo.com with your order number and reason for return. We will provide you with all the necessary instructions.
Return shipping is free of charge – we will send you a prepaid return label.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges If you would like to exchange an item for a different size, please contact us at info@loumeo.com and we will do our best to accommodate your request.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us immediately at info@loumeo.com and we will resolve the issue at no additional cost to you.